TERMS & CONDITIONS OF SALE

RENOVATION PROJECT – JANUARY 2026

1. The Corporation is an authorized licensee of the Rehauss banner by Éco Cuisine Design and, as such, conducts business solely in its own name. The Client authorizes the Corporation to: (i) make the necessary arrangements to have the installation performed by an independent contractor (holding the required permits where legally required) (hereinafter the “Installer”); (ii) inspect the installation; and (iii) collect payments due in accordance with the terms set forth in the Contract.

2. Deposits and cancellation
All deposits collected are non-refundable. In the event of a project postponement, the following conditions shall apply: whether before or after measurements are taken, any deposit(s) collected will be retained and may be applied to a new project (at prices in effect at that time). The credit may be used for a period of 24 months following the postponement.

3. Orders and returns
Special Orders are non-refundable and may not be returned, except where merchandise was ordered in error or damaged during delivery, other than by the Client. A “Special Order” means an order that is custom-made, prepared based on a unique or specific model in terms of its color, shape, distinct size, or cut according to the requirements of a specific location or at the Client’s request. 

4. Delivery
Except for products picked up in-store by the Client, the Corporation provides door-to-door delivery service. In such cases, the Client must not assist or help the Corporation and/or the Installer during delivery or installation of the goods. Any assistance provided by the Client during delivery and/or installation is done at the Client’s own risk. 

5. Installation  
The Corporation will take the necessary measures to ensure installation by the Installer. The installation is limited strictly to the scope of work described in the Contract and does not include any other installation or modification (electrical, gas, plumbing, or other materials), unless expressly provided for in the Contract. Neither the Corporation nor the Installer provides or arranges architectural or engineering services, nor any structural modifications. The Corporation or its designated Installer will carry out the installation in a professional manner, in accordance with industry standards and all applicable codes, decrees, laws, and regulations. If the installation cannot be performed in compliance with the codes, decrees, laws, and regulations in force according to the Régie du bâtiment du Québec, the Installer shall not be required to perform or complete the installation, as applicable. Additional work may be required to comply with applicable regulations, subject to the prior written approval of the Client and the Corporation, and payment of the required fees. If the Client or any related person interferes with or delays the installation, the Client agrees to assume all storage costs related to such delay, as well as any other related expenses. No plumbing or electrical services are provided by the Corporation. 

6. Installation date
Delivery and installation dates are approximate. The Corporation and the Installer shall not be held responsible for delays caused by material unavailability, manufacturer delays, modifications requested by the Client or required due to legislative changes, incorrect information or measurements provided to the Corporation, failure by the Client to follow required instructions, breach of the Contract by the Client, or any other cause beyond the Corporation’s control. The Client acknowledges that a renovation project may require adjustments or interventions after the main installation. Delays inherent to renovation projects do not constitute grounds for compensation.

6.1. The Corporation will contact the Client to confirm the scheduled installation date. The Client acknowledges that this date may be modified for operational reasons or due to circumstances beyond the Corporation’s control.

6.2. Duration of work 
Any installation timeframe communicated is indicative only. Actual installation duration may vary depending on site conditions and required adjustments

7. Access
The Client shall provide free access to the work site to the Installer and the Corporation (including their representatives and employees) between 7:00 a.m. and 9:00 p.m. Prior to the Installer’s arrival, the Client agrees to remove all furniture and household appliances from the installation area and to ensure snow removal from driveways, stairs, balconies, and patios providing access to the work area. The Client agrees to provide access to sanitary facilities and potable water or compensate the Installer for any rented equipment used for this purpose. The Client shall ensure that the work site is safe at all times. The Client shall provide electrical power and, where applicable, air conditioning at the work site. It is the Client’s responsibility to ensure that all plumbing and electrical connections are compliant and safe for the duration of the work. Floor surface protection is the Client’s responsibility. The Corporation disclaims all liability and the Client indemnifies the Corporation for any damage resulting from surfaces that were not adequately protected by the Client during the execution of the work. 

8. Modifications 
The Client acknowledges that any modification to the Contract may result in additional costs and must be approved in writing by the Corporation prior to implementation. Any modification request must be incorporated into the Contract and clearly state: (i) the scope of the modification, and (ii) all additional costs to be charged. If undisclosed conditions exist on the Client’s property or differ from representations made to the Installer or the Corporation, the Corporation may suspend installation without further obligation or require a modification request. If no modification is approved, the Corporation may terminate the Contract in accordance with the terms set forth below. 

9. Warranty 
In addition to the manufacturer’s warranty on product quality, which the Client must inquire about with the Corporation, the Corporation provides a one (1) year warranty on installation quality, commencing upon completion of the main phases of the project. This warranty does not cover damage caused by misuse, negligence, improper maintenance, extreme variations in humidity or temperature, water infiltration, modifications to the property or installation site after installation, work or repairs performed by parties other than the Corporation or the Installer, or events beyond the Corporation’s control. The warranty does not cover replacement or installation costs resulting from a defective product sold and/or installed by the Corporation, whether or not such product is covered by its own warranty. The obligations of the Corporation or Installer under this warranty shall not exceed the Total Price of the installation. The Client agrees to follow the manufacturer’s recommendations for product use and cleaning and waives any claim against the Corporation in this regard. To benefit from the warranty, the Client must provide written notice to the Corporation at the address indicated above before the expiration of one (1) year following the completion date of the installation work. Finishing work performed after the main installation is covered under the applicable warranty for a minimum of ninety (90) days following completion, without extending the original warranty period. Warranty execution is conditional upon full payment of the Contract..

10. Assignment 
The Client may not assign or transfer this Contract and assumes all risks and full responsibility for any work or installation performed personally by the Client. 

11. Payments
The Client agrees to make all payments before the due dates specified in the Contract. The Client acknowledges the Corporation’s right to interrupt or suspend work and/or installation in the event of non-payment. The Corporation reserves the right to terminate the Contract for serious cause in the event of non-payment, by providing written notice granting the Client five (5) days to remedy the default. If the Contract is terminated due to non-payment, the Corporation reserves the right to claim, in addition to all amounts due, the value of work performed prior to termination, as well as the value of goods or materials supplied or acquired, where such goods or materials cannot be returned to or used by the Corporation. 

12. Completion and payment due
The project is considered complete once the main installation is finished and the installations are functional and usable as intended. Final payment then becomes due in accordance with the Contract terms. Payment will only be deferred in exceptional circumstances where an essential component prevents normal use of the premises. Adjustments, corrections, or finishing work do not suspend payment obligations and will be completed within a reasonable timeframe.

13. This Contract, once signed by the Client, constitutes the entire agreement between the Client and the Corporation regarding materials, work, labor, and other services specified herein, subject to section 263 of the Consumer Protection Act. The Client expressly acknowledges having read the Contract, received a copy of it, and being satisfied with its terms and conditions. Subject to the Consumer Protection Act, the Client acknowledges that the Contract may not be terminated without just cause.

ONLINE PURCHASE 

These General Terms and Conditions of Sale (hereinafter the “GTCS”) govern purchases made on the website REHAUSS.CA (hereinafter the “Site”), operated by Rehauss by Éco Cuisine Design, whose head office is located at 914 Laurier Street, Beloeil, QC, J3G 4K9.

Any order placed on the Site implies full acceptance of these GTCS.

1. Products offered for sale are described and presented as accurately as possible. Photographs are not contractual. Rehauss cannot be held liable for errors.

2. Orders are placed directly on the Site. The buyer receives an order confirmation by email. The sale is considered completed upon receipt of this confirmation.

3. Payment is made at the time of ordering via the following methods : 

• Credit card (Visa, MasterCard, etc.)

The card is charged immediately upon payment validation. If the payment is refused by the bank, the order is automatically cancelled.

5. Products are delivered to the address selected by the customer at checkout. Delivery times are provided for informational purposes only. No refund may be claimed in the event of delivery delays.

6. Returns, Exchanges, and Refunds

6.1 Right of withdra​wal

In accordance with applicable legislation, the buyer has fourteen (14) calendar days from receipt of the order to exercise the right of withdrawal, without justification or penalty..

6.2 Return conditions

Products must be returned in their original condition, unused, complete, and in their original packaging, accompanied by the invoice. Return shipping costs are the responsibility of the customer, except in cases of defective products or order preparation errors.

6.3 In-store returns or exchanges

Products ordered online may also be returned or exchanged in-store within fourteen (14) days, upon presentation of the purchase invoice. Items must be intact and in their original packaging.

6.4 Refunds

Refunds are issued within fourteen (14) days of receipt of returned products, using the same payment method as the original purchase.

No refunds are issued in-store; only exchanges or store credits are permitted.

7. Customer Service

For any questions or complaints, customer service may be contacted :

• Email: [email protected]
• Phone: 1-844-463-2656
• Or via the after-sales service form available on the website.

8. Personal data

Information collected during ordering is necessary for processing transactions and is handled in accordance with our privacy policy available here : [PRIVACY POLICY LINK].